This Refund Policy applies to your use of spineremove.world, operated by Spineremove of 39 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom. It should be read alongside our Terms of Use.
1. Scope of this policy
This policy sets out the basis on which refunds may or may not be available in connection with our website. Because our offering may change over time, this page covers both the current position and the approach we would take should paid items be introduced in the future.
2. Free informational content
At present, the material published on this website — including articles, templates and general meal planning information — is provided free of charge for informational and educational purposes. As no payment is taken for access to this content, there is nothing to refund in relation to it.
3. Future paid items
If we introduce any paid digital items, such as downloadable guides, the relevant purchase terms and pricing would be presented clearly at the point of purchase. The terms below would then apply to those items unless stated otherwise at checkout.
4. Eligibility for a refund
Should paid items be offered, we would consider refund requests fairly and in line with applicable consumer law. As a general guide, a refund may be appropriate where:
- a digital item was not delivered or could not be accessed due to a fault on our side;
- an item was materially not as described at the point of purchase; or
- a duplicate or accidental payment was made.
For digital content that is downloaded or accessed immediately, statutory cancellation rights may be limited once access has begun with your agreement, as permitted by law.
5. How to request a refund
To request a refund for any future paid item, please contact us using the details below and include your name, the date of purchase, the item concerned and a brief explanation of the reason. Providing clear information helps us review requests promptly.
6. Timeframes
Where a refund request relates to a paid item, we would aim to acknowledge it promptly and to assess it within a reasonable period, normally within 14 days of receiving the necessary information. Approved refunds would usually be returned to the original payment method.
7. Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under applicable law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations where they apply. This policy is intended to operate alongside those rights, not to replace them.
8. How to contact us
If you have any questions about this Refund Policy, please contact Spineremove, 39 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom, call +44 191 232 5100, or use our contact form.